Introduction to Robokassa
Robokassa is a Russian payment service company that offers a wide range of payment solutions for online businesses. The company, which was established in 2009, provides services such as secure online payments, e-commerce solutions, and payment processing for online stores. The company has managed to carve a niche for itself in the Russian market, but its services have not been without criticism.
Services Offered by Robokassa
Online Payment Processing
Robokassa provides online payment processing services for businesses. This allows online stores to accept payments from customers through a variety of methods, including credit cards, bank transfers, and electronic wallets. The company uses secure encryption technology to ensure that all transactions are safe.
E-Commerce Solutions
Robokassa also offers comprehensive e-commerce solutions for businesses. These include shopping cart integrations, website design, and development, as well as digital marketing services. The company claims to provide a one-stop solution for all e-commerce needs.
Customer Service
One of the major issues that customers have raised about Robokassa is its customer service. Many users have reported that the company’s customer service is unresponsive and unhelpful. There have been instances where customers have had issues with their payments and have not received satisfactory assistance from the company’s customer service team.
Security Concerns
Security is a major concern when it comes to online payments, and Robokassa has had its share of security-related issues. Some customers have reported instances of fraudulent transactions and unauthorized charges. While the company does use encryption technology to secure transactions, these reports raise questions about the effectiveness of its security measures.
Transaction Fees
Another area where Robokassa has received criticism is its transaction fees. The company charges a fee for every transaction processed, which can add up for businesses with high volumes of transactions. Some customers have complained that these fees are too high and are not clearly communicated upfront.
Conclusion
While Robokassa offers a wide range of payment services and e-commerce solutions, it has been marred by issues related to customer service, security, and transaction fees. The company needs to address these issues in order to improve its reputation and provide a better service to its customers. It is advisable for potential customers to thoroughly research and consider these factors before deciding to use Robokassa’s services.
